Follow these steps for voiding transaction in Instant Accept POS and QuickBooks POS.
- Click on the ‘Sales History’ icon is the center top of your QuickBooks Point of Sale screen.
- Search by customer name or receipt number.
- Choose the receipt that you would like to void in the center column and click on it.
- Click the blue “Reverse” button on the left side of your QuickBooks Point of Sale screen.
In the center column, where you selected your receipt you wanted to void, you should see a new item.
NOTE: The “Status” column should reflect it as ‘Returned’.
- You will then see a popup window that states “Receipt (#) has been voided successfully.” Click “OK”.
If this walk through does not help you try walking through the steps again or contact our technical support team or call (855) 220-2840.
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